FAQ
DISPATCH & DELIVERY
How do I get free delivery on hanbeihe.com?
What are hanbeihe.com's delivery options?
LATEST SHIPPING INFORMATION
ORDERS
How do I track my order status?
Can I change or cancel my order?
Does you offer a discount?
What payment options can i use on hanbeihe.com?
Now we accept payments by PayPal.
LATEST ORDER INFORMATION
RETURNS
How do i return my order?
What is Hanbeihe.com's return policy?
What is my refund?
LATEST RETURN INFORMATION
PRODUCT INFO
Membership
CORPORATE
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 3 business days. Overseas deliveries can take anywhere from 7-16 days, subject to shipping methods. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes. Please contact us.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.